Right of Withdrawal Information

Instructions on Withdrawal


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Fischer & Honsel GmbH, Graf-Gottfried-Straße 111, 59755 Arnsberg, www.fischer-honsel.de, E-Mail: webshop@fischer-honsel.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can fill in the sample withdrawal form. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) of the receipt of such a withdrawal.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us (Fischer & Honsel GmbH, Graf-Gottfried-Straße 111, 59755 Arnsberg) without undue delay and in any case at the latest within fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. We will collect goods that can be sent by freight forwarder or goods that cannot be sent by normal post due to their nature at our expense. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functionality of the goods.

Exceptions to the right of withdrawal

There are legal exceptions to the right of withdrawal (§ 312g BGB), and we reserve the right to invoke the following regulations against you:
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


The "sample withdrawal form" mentioned in the withdrawal instructions above is reproduced below. You do not necessarily have to use it; you can also formulate your withdrawal yourself in any case.


Sample Withdrawal Form

To:

Fischer & Honsel GmbH
Graf-Gottfried-Straße 111
59755 Arnsberg
www.fischer-honsel-shop.de
E-mail: webshop@fischer-honsel.de
Tel.: 02932/989-0

Fax: 02932/989-101

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________


__________________________________________________________________________
I/we (*) withdraw from the concluded contract for the following reason



Ordered on (*) ______________________ /received on (*) ___________________________


__________________________________________________________________________
Name of consumer(s):


__________________________________________________________________________
Address of consumer(s):


_____________________________________
Signature of consumer(s) (only for notification on paper):

_____________________
Date:


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(*) Delete as appropriate.

 

Our modular system is based on three different Mix & Match concepts: Mix & Match 1, Mix & Match 2, and Mix & Match 3. Each concept consists of matching lights and frames that can be flexibly combined with each other.

Please note that the components are only compatible within their respective series. This means: Lights and frames from Mix & Match 1 can only be combined with components from Mix & Match 1. The same applies to Mix & Match 2 and Mix & Match 3.

Within each series, various frames and lights are available, allowing you to design your individual lighting solution exactly to your specifications.

The bayonet catch enables a simple and secure connection between the luminaire and the frame. The luminaire is first simply pushed on and then lightly rotated clockwise until it audibly clicks into place. The integrated magnetic function provides additional hold, further stabilizing the connection and ensuring a secure fit.

You can easily reach our customer service via our contact form. You can find this in the header under "Accessories & Info" in the "Contact" section. There you can quickly and easily submit your request to us.

We would be happy to help you choose the right lighting. Whether it's for your living room, dining area, or individual lighting solutions – we will help you find the perfect light for your needs and interior style. Please contact our customer service for assistance.

Shipping costs are displayed transparently in the checkout and depend on the delivery country and order size. You can view all applicable shipping costs before completing your order.

For a detailed description of the return process, go to "Loading Platforms & Info" in the header. Under "Info," you will find the section "Returns." There, you will receive a comprehensive explanation of the return procedure.

If your product arrives damaged or defective, please contact our customer service with your order number and—if possible—photos of the defect. We will review the case as quickly as possible and arrange for a suitable solution.

Should your package not arrive, please contact our customer service. We will check the shipping status using the tracking information and promptly find a solution. If necessary, we will, of course, send you a replacement item. However, thanks to tracking, shipping problems are very rare.

Yes, items can be returned within the statutory withdrawal period. Please note that the goods should be returned undamaged and, if possible, in their original packaging. Further information can be found in our return policy.