Returns/Returns


Returns & Right of Withdrawal

Consumers have a statutory right of withdrawal in accordance with the following provisions.

Right of Withdrawal Period

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract.
The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

Compensation for Loss in Value

You only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking the quality, characteristics and functionality of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB)

Note for Entrepreneurs

The statutory right of withdrawal applies exclusively to consumers. Entrepreneurs within the meaning of § 14 BGB are not granted a statutory right of withdrawal. A return in these cases is only on a voluntary basis.

Our modular system is based on three different Mix & Match concepts: Mix & Match 1, Mix & Match 2, and Mix & Match 3. Each concept consists of matching lights and frames that can be flexibly combined with each other.

Please note that the components are only compatible within their respective series. This means: Lights and frames from Mix & Match 1 can only be combined with components from Mix & Match 1. The same applies to Mix & Match 2 and Mix & Match 3.

Within each series, various frames and lights are available, allowing you to design your individual lighting solution exactly to your specifications.

The bayonet catch enables a simple and secure connection between the luminaire and the frame. The luminaire is first simply pushed on and then lightly rotated clockwise until it audibly clicks into place. The integrated magnetic function provides additional hold, further stabilizing the connection and ensuring a secure fit.

You can easily reach our customer service via our contact form. You can find this in the header under "Accessories & Info" in the "Contact" section. There you can quickly and easily submit your request to us.

We would be happy to help you choose the right lighting. Whether it's for your living room, dining area, or individual lighting solutions – we will help you find the perfect light for your needs and interior style. Please contact our customer service for assistance.

Shipping costs are displayed transparently in the checkout and depend on the delivery country and order size. You can view all applicable shipping costs before completing your order.

For a detailed description of the return process, go to "Loading Platforms & Info" in the header. Under "Info," you will find the section "Returns." There, you will receive a comprehensive explanation of the return procedure.

If your product arrives damaged or defective, please contact our customer service with your order number and—if possible—photos of the defect. We will review the case as quickly as possible and arrange for a suitable solution.

Should your package not arrive, please contact our customer service. We will check the shipping status using the tracking information and promptly find a solution. If necessary, we will, of course, send you a replacement item. However, thanks to tracking, shipping problems are very rare.

Yes, items can be returned within the statutory withdrawal period. Please note that the goods should be returned undamaged and, if possible, in their original packaging. Further information can be found in our return policy.